Abellio and Cubic Win at the ITS United Kingdom Awards for Excellence

Cubic Transportation Systems and Abellio receive “Scheme or Product
of the Year” for NextAgent virtual ticket office

Greater Anglia
, a subsidiary of transport provider Abellio
, and Cubic
Transportation Systems
(CTS), a business unit of Cubic
), received the “Scheme or Product of the Year” award for
NextAgent at the 2016
ITS United Kingdom Awards for Excellence
. ITS U.K. is the regional
association for the promotion of Intelligent Transport Systems (ITS)
with a goal to elevate the international excellence of U.K. technology,
expertise and solutions. The organization announced four awards for
excellence, with the Abellio and Cubic win among those announced at the
ITS (UK) President’s Dinner held in London on July 20.

Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket
vending machine and a video-linked call center. In October 2015, Cubic
and Abellio Group partnered to trial NextAgent at Stansted Airport to
assist passengers en route from plane, to train and to their final
destinations. Customer reviews conducted by a third-party research firm
have been extremely positive and indicate:

  • 91 percent of users said they’re likely to use NextAgent again when
    flying to/from Stansted.
  • 97 percent of users reported a positive experience using a virtual
    ticketing office like NextAgent.
  • 93 percent of users said NextAgent was either better or the same as
    using a staffed ticket office window.

NextAgent technology provides a virtual ticket office in remote
locations where there is limited space for a full ticket office, and
it’s also an important customer information point. NextAgent operators
can remotely answer customer questions, provide advice about best fares
and reassure passengers about their onward travel. The ability to
provide this service is central to the high value Abellio places on the
customer experience.

“This innovative partnership project with Cubic has delivered excellent
customer feedback for providing high-quality information and a simple
ticketing process,” said Jeremy Whitaker, head of commercial development
at Abellio. “While ideally suited for locations where there are
irregular travelers and where it may not be practical to have employees
available in person all the time, NextAgent offers users the reassuring
human contact of a qualified member of staff able to retail tickets and
offer advice. We consider it an impressive ground-breaking initiative
with real best-practice benefits and transferability to other U.K. rail
locations, and are absolutely delighted to receive this award as
recognition of our innovative approach.”

“We are equally honored by this recognition in partnership with Abellio,
which demonstrates and ensures first-class customer service for their
passengers arriving at Stansted,” said Roger Crow, executive vice
president and managing director of Europe, Cubic Transportation Systems.
“We factored in the most important customer needs for providing a
friendly, flexible, helpful and multilingual service to customers
arriving at the airport — at a point where they are often uncertain
about their options. We are pleased to have delivered on that promise.”

This is the second award Abellio Group and Cubic have received for
NextAgent. In April 2016, the team accepted the award for “Product
Innovation of the Year” from SmartRail Europe.

Note to Editors:

  • ITS
    United Kingdom
    , the U.K. association for the promotion of
    Intelligent Transport Systems (ITS), is a not-for-profit
    public/private sector association financed by members’ subscriptions,
    and provides a forum for all organisations concerned with ITS. They
    work to bring the benefits that ITS can offer in terms of economic
    efficiency, transport safety and environmental benefits to the U.K. –
    and at the same time expand the ITS market.
  • ITS (UK) present four annual ‘Awards for Excellence in ITS’: The Rees
    Hills annual award for personal contribution; the Young ITS
    Professional of the Year Award; the Scheme or Product of the Year
    Award; and the Forward Thinking Award for Innovation.

About Abellio Group
is the international passenger transport subsidiary of the Dutch
national railway company, Nederlandse Spoorwegen. Everyday our people
provide rail, bus and tram services to 1.7m customers across the UK,
Germany and in the Netherlands. In the UK we operate buses through
Abellio London & Surrey, as well as ScotRail and Abellio Greater Anglia
train services, and Merseyrail in a joint venture with Serco. In Germany
we operate Abellio Deutschland, serving communities in North Rhine
Westfalia, Saxony, Lower Saxony, Saxony-Anhalt, Hesse and Thuringia. In
the Netherlands we operate with Qbuzz, bus services in Fryslan,
Groningen, Drenthe, Utrecht and through our minority share position in
HTM, tram and bus services in and around the municipality of The Hague.
Our role in transport extends beyond the journey from a-to-b. With our
international heritage and our policy of sharing best practice, not just
amongst ourselves, but across the wider transport industry, we provide
thought leadership and truly innovative ideas which make a positive
contribution to the communities we serve. For more information on
Abellio visit

About Cubic Corporation
Corporation designs, integrates and operates systems, products and
services focused in the transportation, defense training and secure
communications markets. Cubic Transportation Systems is a leading
integrator of payment and information technology and services to create
intelligent travel solutions for transportation authorities and
operators. Cubic Global Defense is a leading provider of live, virtual,
constructive and game-based training solutions, special operations and
intelligence for the U.S. and allied forces. Cubic Mission Solutions
provides networked Command, Control, Communications, Computers,
Intelligence, Surveillance and Reconnaissance (C4ISR) capabilities for
defense, intelligence, security and commercial missions. For more
information about Cubic, please visit the company’s website at
or on Twitter @CubicCorp.


Charlotte Street Partners
Laura Leslie (on behalf of Abellio)
+44 131 516 5310
Hannah Williams
Director, Technology
+44 20 3047
Laura Chon
Corporate Communications