Action for Children Uses Citrix Solutions to Empower Staff to Spend More Time Working Directly with Families

Charity Aims for 20 Percent Increase in Productivity in Coming Year

SANTA CLARA, Calif.–(BUSINESS WIRE)–“Citrix allows us the freedom to choose whether we want to be in the
office or out with the people that need us most,” said Kirsty Wylie, a
family support practitioner with Action for Children. “Sometimes when a
tragedy happens to a family, those individuals go into crisis mode and
that’s why we’re here. If we’re working on paper, a whole afternoon can
be dedicated to getting that form typed up and sent on but now that I
can take my tablet around with me, I can help that client in just a few
moments and right in their own home. Everything we do with these
families has to be secure, and with Citrix solutions it feels very safe
and confidential.”


Over the past few years, the local, central and federal governments in
the UK have reduced budgets traditionally used to help fund charities,
causing these non-profits to find innovative ways to serve their
clients. At the same time, these organizations are also dealing with the
increasing need to digitize the workplace for a broad range of staff in
non-traditional roles who often conduct work outside of a traditional
business office.

To meet these expectations, Action
for Children
, a charity helping more than 300,000 children, young
people and parents through 650 projects across England, worked with
Citrix partner CDW
to implement Citrix solutions to create a flexible, mobile IT
environment for its employees. This workplace transformation project has
helped empower their staff to work more efficiently while also spending
more time in the field with vulnerable children and families, and less
time in the office submitting paperwork. In fact, by using Citrix
solutions, Action for Children aims to increase productivity by 20
percent over the coming year. And with security as a vital component
when dealing with information relating to children, Citrix has enabled a
highly secure, mobile working solution to address this risk. According
to Alan Crawford, chief information officer at Action for Children,
today, all the partners, governments, local authorities and public
authorities are very happy to state, “Yes, it’s on Citrix. It’s secure.”

Additional Quote

Alan Crawford, Chief Information Officer, Action for Children

“All the staff here at Action for Children are heroes. From the Family
Support Practitioners traveling throughout the day to work with
vulnerable children in deprived areas to the traditional office staff,
and they all share that same commitment to the children. My aim with
implementing Citrix solutions was to ensure that technology would aide
and enhance, not hinder, all of our workers, allowing everyone to focus
on supporting children instead. The Citrix digital platform has achieved
this goal by transforming the workday for all of our employees, and we
aim to increase productivity by 20 percent over the coming year.”

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