AEP Appalachian Power to Offer Tennessee Customers Home Repair Service Plans Through HomeServe USA

KINGSPORT, Tenn.–(BUSINESS WIRE)–Kingsport Power, doing business as AEP
Appalachian Power
a unit of American Electric Power (AEP), has
announced the launch of an exterior electric line repair service plan,
powered by HomeServe
, a leading provider of home repair solutions. Beginning the week
of Nov. 23, HomeServe will be mailing information about the optional
offer to residential customers. HomeServe is also offering the service
to Appalachian Power customers in Virginia and West Virginia.

The initial service offering to AEP Appalachian Power customers will be
Exterior Electric Line coverage. Under this plan, participants are
covered for repairs on the customer owned exterior electrical equipment
that connects to the AEP Appalachian Power electric system and are
provided local licensed electricians to perform the work. Residential
customers will also have access to other repair service plans, including
interior electrical lines, heating and cooling systems, and water heater

“AEP Appalachian Power is pleased to have entered this partnership with
HomeServe, which will provide our customers with financial support and
quality service when an unexpected repair event arises,” said David
Nance of AEP Appalachian Power. “Currently, AEP has partnerships with
HomeServe in six other states, and homeowners have been very pleased
with the service they have received.”

Affordable service plans available through HomeServe provide customers a
better way to fund and address the expense and inconvenience of home
repair emergencies. Many homeowners are not aware that these types of
repairs are not typically covered by most basic homeowner’s insurance
policies leaving them unprepared.

“Time and again we learn that homeowners were surprised by the cost
associated with electrical problems after a repair was made,” said Tom
Rusin, CEO of HomeServe USA. “These optional service plans offer AEP
Appalachian Power customers a solution to help pay for the repair, while
providing a reputable team of local contractors to get the job done.”

The Exterior Electric Line Plan is available now for $4.99/month. For
convenience, HomeServe service plans can be billed directly through
customers’ AEP Appalachian Power bill. Customers are not required to
participate in the offering.

With this coverage, customers will receive:

  • 24-hours a day, 365 days a year, repair service hotline
  • Repairs performed by local, licensed electricians
  • One-year guarantee on all covered repairs

Customers can learn more about HomeServe’s optional repair plans by
or calling 1-844-874-4446 for more information. Information will also be
distributed in mailings made to customers.

About Appalachian Power

Appalachian Power has 1 million customers in Virginia, West Virginia and
Tennessee (as AEP Appalachian Power). It is a unit of American Electric
Power, one of the largest electric utilities in the United States,
delivering electricity to more than 5 million customers in 11 states.
AEP ranks among the nation’s largest generators of electricity, owning
nearly 32,000 megawatts of generating capacity in the U.S. AEP also owns
the nation’s largest electricity transmission system, a 40,000-mile
network that includes more 765-kilovolt extra-high voltage transmission
lines than all other U.S. transmission systems combined.

About HomeServe

HomeServe USA Corp (HomeServe) is a leading provider of home repair
solutions serving over 2 million customers across the US and Canada.
Started in 2002, HomeServe protects homeowners against the expense and
inconvenience of water, sewer, electrical, HVAC and other home
emergencies by providing affordable coverage and quality local service.
HomeServe, a Better Business Bureau Accredited Business, dedicates
itself to being a customer-focused company supplying best-in-class
repair plans and other services through leading municipal, utility and
association partners, and directly to consumers. For more information
about HomeServe, a Connecticut Top Workplace winner again for 2015, a
2015 BBB Marketplace Excellence Award honorable mention for Website
Marketing and winner of five 2015 Stevie Awards for Sales & Customer
Service, please go to,
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AEP Appalachian Power
Teresa Hamilton Hall, 540-985-2497
Myles Meehan, 203-356-4259
Inc. for HomeServe USA
Sourav Das, 203-682-8283