Clarabridge Announces the Appointment of Mark Bishof as CEO

New leadership underscores the company’s commitment to innovation and
customer success in CEM initiatives

RESTON, Va.–(BUSINESS WIRE)–Today Clarabridge,
, the leading provider of Customer
Experience Management
(CEM) solutions for the world’s top brands,
announced the appointment of Mark Bishof as Chief Executive Officer.
Bishof, an accomplished software executive with a proven track record of
growth and results, will focus on guiding the company to continue to
meet and exceed growth goals while overseeing day-to-day management of
the company and executive team.

As part of the transition, current Clarabridge CEO Yuchun Lee will
reassume his previous role as Executive Chairman of the Board, where he
will continue to provide council and oversight of the corporate
strategy, objectives and results.

Over the last year, Lee has set the course for success at Clarabridge
driving continued momentum and scale. The company has accelerated growth
and over-performed against its 2016 goals. Clarabridge has also achieved
additional leadership rankings with industry analysts, been awarded
additional patents, rolled out industry specific solutions and expanded
its work with companies on the forefront of customer experience (CX)
like Lufthansa, Porsche Cars North America, Cigna Corporation, Iceland
Air and many more. The addition of Bishof, with his proven successes in
growing software companies, underscores the company’s commitment to
innovation and customer success. Clarabridge continues on a trajectory
to help even more companies to achieve world-class and successful CX

Bishof is a seasoned executive with significant experience in scaling
software companies to achieve record revenue figures. As President and
CEO of Flexera Software, Bishof spent 10 years growing the company to
from $200M to over $1B in enterprise value. Prior to that, Bishof held
executive positions at Macrovision, IBM, Deloitte Consulting,
Crossworlds Software and Booz, Allen & Hamilton. He is also an Operating
Partner at Thoma Bravo.

“Clarabridge is an exciting company with blue chip customers and a team
that is passionate about helping companies optimize CX. I am thrilled to
join a company that is setting the industry standard,” said Mark Bishof,
CEO. “Customer Experience Management is an important emerging market,
and Clarabridge is at the forefront by providing its customers with the
most comprehensive CX solution. I look forward to joining such a
talented and dedicated team, and believe that together we will continue
Clarabridge’s upward trajectory.”

“I can confidently say that there is no one better poised or experienced
than Mark to continue Clarabridge’s momentum and take the business to
new heights,” said Yuchun Lee, Clarabridge’s Executive Chairman. “Mark
is a team builder who prides himself on execution and operational
excellence, and shares Clarabridge’s passion for ensuring customers’
success. I’m delighted to welcome such a seasoned executive with a
proven track record to the Clarabridge team.”

About Clarabridge

Clarabridge’s SaaS customer experience management solution helps
hundreds of the world’s leading brands put customer feedback to work.
Offering the most comprehensive solution for omni-source listening,
accurate customer and text analytics, and real-time, guided action is
why leading brands trust Clarabridge to power their CX programs and
drive a customer focused strategy. The result: better customer
experiences. For more information, visit


LaunchSquad for Clarabridge
Allie Rosenberg, 212-546-3665