RIVERWOODS, Ill.–(BUSINESS WIRE)–For the third straight year, Discover ranked highest for credit card
customer satisfaction among U.S. credit card companies by J.D. Power.
Discover received a total of 827 points out of a possible 1,000,
according to the J.D. Power 2016 U.S. Credit Card Satisfaction StudySM,
outpacing the industry average by 31 points.
“This recognition by J.D. Power for the third consecutive year inspires
us because it comes from our cardmembers,” said David Nelms, chairman
and CEO of Discover. “Across the company, our employees train hard to
continue to deliver the best possible value and experience to our
cardmembers. This award is a credit to their excellent work and
The J.D. Power 2016 U.S. Credit Card Satisfaction StudySM
collected feedback from more than 20,000 credit card users, measuring
the level of satisfaction customers have with their primary credit card
company. Discover cardmembers ranked Discover highest in overall
satisfaction, as well as in several major categories including rewards,
credit card terms, billing and payment, and channel activities. Among
channel activities, Discover ranked first for its website, mobile app
and live phone service. As a brand, Discover also received top marks for
being customer driven, innovative, proactive, friendly and flexible.
Customer service and satisfaction have been Discover hallmarks since the
company’s founding in 1986. Discover has been an industry leader in
offering cash rewards credit cards with no annual fee1 and
24/7 live, U.S.-based customer service. In 2014, Discover became the
first major credit card issuer to offer FICO® Credit Scores
for free to cardmembers on their monthly statements and online2.
This year, Discover took its FICO® Score offering a step
further with the launch of Credit Scorecard, Discover.com/CreditScorecard,
becoming the first credit card issuer to offer FICO® Scores
for free to everyone3, including those who are not Discover
customers. Also in 2016, Discover launched the Discover it®
Secured Credit Card for consumers looking to build or rebuild their
Discover offers a full suite of credit cards, including cash back,
travel and student cards, all with no annual fee. Other cardmember
Cashback MatchTM – dollar-for-dollar match of all cash back
earned at the end of the first year for new cardmembers only4
24/7 live, U.S.-based customer service
FICO® Credit Scores for free on monthly statements and
Ability to redeem rewards for cash in any amount and at any time;
plus, cash back never expires5
Freeze ItSM – an on/off switch that enables cardmembers to
freeze their account in seconds using the Discover mobile app or
website if they misplace their card to prevent new purchases, cash
advances and balance transfers
$0 Fraud Liability Guarantee means cardmembers are never responsible
for unauthorized purchases on their Discover card
For more information about Discover, visit www.discover.com.
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America’s cash rewards pioneer, and offers private
student loans, personal loans, home equity loans, checking and savings
accounts, certificates of deposit and money market accounts through its
direct banking business. It operates the Discover Network, with millions
of merchant and cash access locations; PULSE, one of the nation’s
leading ATM/debit networks; and Diners Club International, a global
payments network with acceptance in more than 185 countries and
territories. For more information, visit www.discover.com/company.
1 0% intro purchase APR and balance transfers for 12 months;
then variable 11.24% – 23.24%. Cash advance APR variable 25.24%. Call
1-800-DISCOVER for details about credit costs and terms.
2 FICO® Credit Scores are disclosed on monthly
statements and online and are based on data from TransUnion and may be
different from other credit scores. Limitations apply to the FICO®
Credit Score benefit. See Discover.com/FICO to learn more. FICO is a
registered trademark of the Fair Isaac Corporation in the United States
and other countries.
3 FICO® Credit Scores provided by Credit Scorecard
are based on data from Experian and may be different from other credit
scores. See Discover.com/CreditScorecard to learn more.
4 After the first 12 consecutive billing periods that your
new account is open, we will double all the cash back rewards you’ve
earned and apply them to your account in the next one or two billing
cycles. This promotional offer may not be offered in the future. See
Discover.com to learn more.
5 We will credit your account with your rewards balance if
your account is closed or if you have not used it within 18 months.
Discover Media Relations