Genesys Receives 2016 CRM Excellence Award

CUSTOMER magazine by TMC recognizes Genesys Customer Experience
Platform for helping companies and organizations improve customer

the market leader in omnichannel customer experience (CX) and contact
center solutions
, was named a recipient of a 2016 CRM Excellence
Award presented by CUSTOMER magazine by TMC for helping companies and
organizations improve their customer experiences.

The award recognized the Genesys
Customer Experience Platform
which enables companies and
organizations to orchestrate and monitor personalized omnichannel
journeys and interactions. The platform’s journey management
capabilities combine customer context and journey lifecycle management
to engage and guide customers across their journeys.
As a result, companies and organizations can deliver consistent and
effective customer engagement—increasing operational efficiencies and
reducing customer effort.

“It is an honor to be recognized as a marque customer experience
solution provider in the CRM industry,” said Scott Kolman, Vice
President of Portfolio Marketing at Genesys. “This award reflects the
success of the Genesys Customer Experience Platform in demonstrating the
value of omnichannel engagement in meeting today’s mobile-first,
digitally savvy consumers—and complementing CRM systems to deliver a
system of engagement.”

Winners were chosen on the basis of their product or service’s ability
to help extend and expand the customer relationship to become all
encompassing, covering the entire enterprise and the entire lifetime of
the customer. Based on hard data, the CRM Excellence Awards rely on
facts and statistics demonstrating the improvements that the winner’s
product has made in a client’s business.

, TMC CEO and Group Editor-in-Chief, noted: “The 17th Annual
CRM Excellence Award honors Genesys for being a strategic partner to its
customers and clients that are delivering market leading omnichannel
customer experiences that fully leverage CRM systems. The Genesys
Customer Experience Platform strives to improve the customer engagement
processes of their clients’ businesses by streamlining and facilitating
the flow of information.”

The 2016 CRM Excellence Award winners will be highlighted in the June
2016 issue of CUSTOMER

About Genesys

Genesys, the world’s #1 Customer
Experience Platform
, empowers companies to create exceptional omnichannel
and relationships. For over 25 years, we have put the customer at the
center of all we do, and we passionately believe that great customer
engagement drives great business outcomes. Genesys is trusted by over
4,700 customers in
120 countries, to orchestrate over 24 billion contact
interactions per year in the cloud and
on premises. For more information

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Group SJR for Genesys
Chelsea D’Angelo or Alexis