IMM’s Professional Services Helps Island Federal Credit Union Elevate Technology Investment

IMM consults longstanding customer on new ways to apply eTransaction

RAHWAY, N.J.–(BUSINESS WIRE)–Island Federal Credit Union credits IMM’s professional services team for
identifying ways to acquire additional value from its eSignature

Hauppauge, N.Y.-based Island FCU has long enjoyed the benefits of IMM’s
document presentment and eSignature platform. Following a recent onsite
consulting engagement at the credit union, IMM is helping the
organization realize expanded efficiencies from eSignature technology
and assisting Island FCU in enhancing member transaction experiences.

“We have been an IMM customer for many years and the company has proven
that it doesn’t install a product and leave the rest to us. IMM provides
ongoing support to ensure we’re getting the most out of our investment,”
explained Craig Booth, vice president and CIO of Island Federal Credit
Union. “This exercise gives us confidence that we are using the
technology to its fullest, and is something we consider a must at least
every two years. During the on-site installation analysis and review,
IMM’s consultants highlighted best practices that we could leverage or
apply to new areas.”

Following Island FCU’s analysis, IMM’s professional service consultants
prioritized recommendations and proposed a timeline for system
enhancements, integrations and use cases. Among the recommendations
already in motion, IMM is working with the credit union to replace
manual document selection with intuitive document selection, which uses
core data to auto select the appropriate documents required for specific
transactions. This results in faster timeframes and fewer errors.

Additionally, Island FCU gained a stronger understanding of IMM’s
tracking report capabilities, which are now being used to electronically
monitor archived and deleted sessions, eliminating the possibility of
lost documents. As another result of the analysis, Island FCU chose to
deploy IMM’s remote eSignature solution and also has plans to implement
IMM’s eWorkflow solution to facilitate better control of eSignature
transactions. Lastly, Island FCU is considering the deployment of tablet
capabilities as an extension to its current in-branch eSignature

“With a combined 42 years in financial services and fintech, our
consulting team is uniquely equipped to help banks and credit unions
uncover new ways to ease daily processes or compliance requirements with
IMM technology,” said Michael Ball, VP of Markets & Strategy at IMM.
“These sessions can also serve as refresher training, or even be
conducted as specialized training for new employees. Providing routine
check-ins is a cornerstone of our business and key to developing
successful, lasting partnerships with the banks and credit unions
leveraging our suite of eTransaction automation services.”

About IMM

IMM provides complete eTransaction automation to more than 650 U.S.
organizations. The company’s fully integrated eSignature, eWorkflow,
eLoan and eTeller solutions make transacting easy and convenient for the
consumer while creating a more efficient, cost effective and compliant
business environment. Any organization needing to remove paper and
create mobility within its contract or transaction management lifecycle
can benefit from IMM’s services, including financial services,
healthcare, insurance, real estate, life sciences, government, legal and
education. For more information, visit


Sheryl Gudelsky, 678-781-7229