Kemper Announces Enhancements to Its Life Insurance Claims Procedures

announced today that its Life & Health Division has begun implementing
enhancements to its life insurance claims procedures. The company is
voluntarily undertaking a comprehensive process under which it will
cross-reference its life insurance policies against the Social Security
Death Master File and other databases to identify potential situations
where beneficiaries may not have filed a claim following the death of a
loved one, and then begin an outreach process to find beneficiaries and
pay claims.

“We recognize that new tools exist today that enhance our ability to
meet our promises to our customers. We are implementing a thoughtful and
detailed process to evaluate our policies on a regular basis and to help
our customers’ loved ones through the claims process,” said Joseph P.
Lacher, Jr., Kemper’s President and Chief Executive Officer. “We’ve been
seeking consensus within the regulatory community on how best to
approach the process. We are not willing to wait longer, so we are
forging ahead.”

About Kemper

The Kemper family of companies is one of the nation’s leading insurers.
With $8 billion in assets, Kemper is improving the world of insurance by
offering personalized solutions for individuals, families and
businesses. Kemper’s businesses collectively:

  • Offer insurance for home, auto, life, health and valuables
  • Service six million policies
  • Are represented by more than 20,000 independent agents and brokers
  • Employ 6,000 associates dedicated to providing exceptional service
  • Are licensed to sell insurance in 50 states and the District of

Learn more about Kemper.


Kemper Corporation
Investors: Diana Hickert-Hill