NCR Enables E.Sun Bank to Introduce First Bill Payment Kiosk in Taiwan
NCR APTRA Connections to run on the bank’s multiple self-service
touchpoints to deliver personalized ATM transactions and customized
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TAIPEI, Taiwan–(BUSINESS WIRE)–NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, today announced that it has customized the first ever
financial kiosk solution in Taiwan for E.Sun Bank – “E.Sun iPayment
Kiosk” – which includes bill payment, statement printing, and notes
exchange to ease counter queues. The bank also selected NCR APTRA
Connections software to run on the kiosk and a fleet of newly purchased
NCR SelfServ ATMs to provide personalized ATM transactions and
customized ATM advertisements to promote customer experiences and
deliver targeted marketing programs.
The “E.Sun iPayment Kiosk” initially runs at one to two select branches
in the first quarter. E.Sun Bank has a growing credit card business that
has resulted in huge demand for credit card payment transaction volumes
at teller counters. By integrating the NCR SelfServ 4 financial kiosk
featuring 19-inch multi-touch screen together with other localized
parts, NCR has customized a secure self-service option for settling
credit card payments to reduce queues at counters. Customers can settle
credit card bills by entering card numbers or identity card number, scan
the barcode on the statements or pay by cash; customers can also settle
bill payments at the kiosk directly to merchants’ virtual accounts via
pre-selected debit accounts or by cash. Customers also can make account
balance and reward points enquiries, as well as printing out credit card
statements and other application forms at the kiosk.
In March last year, NCR deployed NCR APTRA Connections to run on 60 NCR
SelfServ ATMs. NCR APTRA Connections enables E.Sun Bank to recognize
their customers and display personalized greeting message, or even
birthday greetings. Customers can customize their ATM menu by
pre-selecting favorite transaction options that include their usual cash
withdrawal amount, bill payments and bank transfers. A customized menu
results in fewer screens to navigate and saves time – as much as 33
percent faster than a typical transaction. E.Sun Bank also can conduct
region-based target marketing according to its own requirement by
customizing the types of ATM advertisements to be displayed at any
timeslot or any ATM locations. The bank plans to introduce more
innovative marketing features in the near future.
“In today’s competitive banking environment, a bank’s winning strategy
includes transforming the customer experience and improving operations
to create brand differentiation,” said Keith Au, general manager of Hong
Kong & Taiwan, Financial Services, NCR Corporation. “E.Sun Bank has been
a pioneer in delighting customers with innovative services. NCR is
excited in partnering with E.Sun Bank for the first time in entering
this industry-leading project to transform the self-service banking
landscape in Taiwan to a new level.”
About E.Sun Bank
E.Sun Bank started business on 21 February, 1992. In 2001, E.Sun
Financial Holding Co., Ltd was founded on 28 January, 2002 to turn a new
page for E.Sun. E.Sun Bank strives to offer all round quality services
and brand promises to its customers. It operates 136 branches in Taiwan,
21 service points in six countries overseas, with over 7,000 staff.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Contacts
NCR Corporation
Winnie Sze
852 2975 6948
winnie.sze@ncr.com
