Real Living Real Estate Achieves Record High 97% Nationwide Customer Satisfaction Rating
Buyers and Sellers Across the Nation Give Real Living Real Estate
Record High Marks
IRVINE, Calif.–(BUSINESS WIRE)–Real Living Real Estate, the first national real estate franchisor to
give clients the power to rate their customer experience, announced
today that in 2015 its agents had achieved a 97% satisfaction rating
from buyers and sellers across the nation. This sets a record high
satisfaction rating for Real Living Real Estate agents, following seven
consecutive years of 96% customer satisfaction ratings. These ratings
from actual buyers and sellers have been verified by an independent
research firm, Quality Service Certification, Inc. (QSC).
Through the Real Living 360 ServiceSM program, the network
asks customers to candidly rate the performance of their real estate
professional. QSC administers and validates these customer service
satisfaction results following closed transactions for participating
agents. The fact that actual customers complete the surveys gives the
results an authority and authenticity that online, anonymous ratings
lack.
“The record high survey results are extremely gratifying, but they’re
not surprising to anyone who works with our agents,” said Robert McAdams
Jr., president of Real Living. “Our network of Trusted Advisors®
has made service its cornerstone value for more than 10 years now. Real
Living 360 Service is more than a program. It’s our culture, and the
performance of our professionals across the nation truly sets them apart
from the rest of the industry.”
These results from thousands firmly set Real Living at the top of the
real estate industry for customer satisfaction. Additionally, Real
Living agents consistently ranked higher than the national industry
average for repeat customers and customer referrals. A full 95% of
sellers said they would use their Real Living agent again or recommend
him or her to others while 96% of buyers said they would use their Real
Living agent again or recommend this agent to others.
Steve Hayes, a top-producing broker at Real Living 1st Choice
Real Estate Services in Loveland, CO, said that the Real Living 360
Service program is a key element in the network’s service achievements.
“A lot of real estate companies say they offer great service, but if you
can’t back it up with real survey results, it’s just talk,” Hayes said.
“Our agents are proud that their ratings and reviews come from real
customers. Every survey offers an honest opportunity to learn, and every
new customer offers a new opportunity to provide even greater
satisfaction.”
Gino Blefari, CEO of HSF Affiliates, congratulated Real Living on the
network’s record results. “Real Living agents have exceeded even their
own high service expectations this year. Their dedication to serving
their customers deserves to be admired,” said Blefari. “You only really
know if you’re successful if you keep an accurate scorecard. A 97%
Customer Satisfaction rating is a success by any metric.”
About Real Living Real Estate
Real Living Real Estate is a full-service real estate brokerage
franchise company with a comprehensive and integrated suite of resources
for franchisees and their sales professionals, as well as for consumers
who work with them. The Real Living brand and its innovative concepts
were recognized by Entrepreneur magazine; have won Inman Innovator
Awards, and been named “the Most Promising New National Brand” by the
Swanepoel TRENDS Report. Real Living Real Estate is a network brand of
HSF Affiliates LLC, majority owned by HomeServices of America, Inc., a
Berkshire Hathaway affiliate. For more information, visit www.RealLiving.com.
Contacts
for Real Living Real Estate
Kevin Ostler, 949-794-7980
kevinostler@hsfranchise.com
or
Matt
Kaufman, 224-532-7631
mattkaufman@hsfranchise.com
