Reifendirekt.de: Pole Position with Customers – Outstanding Service Scores “Very Good”
- More than 9 million customers buy in the online stores of Delticom
HANOVER, Germany–(BUSINESS WIRE)–ReifenDirekt.de,
Germany’s biggest web tyre store from Europe’s leading online tyre
dealer Delticom,
has won yet another award. ReifenDirekt.de is in the Champions League of
online stores and achieves above average evaluation results. That was
the result of the independent competitor study “ServiceAtlas Online
Shops 2015”.
According to the study the German online shop ReifenDirekt.de
stood out in the service criteria range- and product recommendations
with a score of “very good”, and scored “good” for design of the online
store, price/performance and payment process. *
“For us, the customer is the focus every day. The teams at the online
store do their best to continually optimise our performance and service
package. We would like to thank our customers for this top ranking”,
says Delticom Board Member Thierry Delesalle.
The Italian Delticom online shop gommadiretto.it
also scores an “excellent service” in a recent major consumer study in
Italy, with participation from around 100,000 end users, who were asked
about their service experience with 400 companies from 70 industry
sectors. **
ReifenDirekt.de is highly regarded by customers: The score “Outstanding”
at Trustpilot with 9.6 out of 10 “Trust Scores” from over 31,000
customer reviews reflects the buyers’ level of satisfaction with the
performance and service package on offer. “In our online stores,
buyers can choose suitable tyres from 100 tyre brands and around 25,000
tyre models, including the top brands and current tyre test winners. As
well as our offers on quality
tyres, we got lots of
interesting promotions. More than 9 million
customers have bought already in one of our online shops,”
explains Thierry Delesalle.
Via Reifendirekt.de, the tyre buyer also has the option to choose from
more than 9,500 professional fitting
partners directly online and have the tyres sent straight there. One
new service plus point from the specialists is the mobile
tyre service, which fit the tyres for the customers on the spot.
Sources:
** German Burda Group with ServiceValue and Corriere Economica
Tyres and complete
wheel sets:
www.reifendirekt.de,
www.reifendirekt.at,
www.reifendirekt.ch
The world of tyres from A-Z: www.reifen.de,
www.reifen.at
Tyre tests: www.tyretest.com
About the company: www.delti.com
About the study: www.servicevalue.de
Contacts
Delticom AG
Susanne Kindor-d’Unienville
T: +49 511 93634852
E-Mail:
kindor@delti.com
