Senior Care Providers Recognize Need for Integrated Technology as LTPAC Industry Evolves, Survey Reveals

Over 90% of all Respondents See EHRs Delivering Greater Visibility
and Access to Information to Personalize Care and Achieve Better
Resident Outcomes

BOSTON–(BUSINESS WIRE)–To better understand how senior living providers are meeting resident
and family expectations, PointClickCare,
the leading cloud-based software platform for the senior care market,
along with LeadingAge CAST (Center for Aging Services Technologies), led
a joint market assessment survey. The study, which was initiated in June
2015, reported that 66.7 percent of respondents believe investing in
technology paves the way to achieving a competitive advantage in today’s
market, making technology a top priority for them.

“Senior care is an industry in transition, faced with new challenges and
new opportunities unlike ever before,” says Dave Wessinger, chief
technology officer, PointClickCare. “What we are hearing from our
customers, and what this latest study confirms, is that providers are
feeling the impact of this shift and looking really closely at the role
technology plays in helping them build sustainable businesses. At the
core of their evaluations are electronic health record (EHR) platforms,
which isn’t surprising with the increased focus on value-based payment
models and the need to deliver and demonstrate quality outcomes.”

With technology making the top of the list, assisted living providers
surveyed also shared that they are looking for ways to improve
efficiency of staff, improve quality of care delivery and improve
customer service. While there is almost unanimous agreement (more than
90 percent across all care settings) that EHR technology delivers
greater visibility and access to information, fewer than half of
assisted living respondents (48 percent) have invested in the
technology, as opposed to Continuing Care Retirement Communities (CCRC)
and Skilled Nursing Facilities (SNF) that have an EHR adoption rate
close to 80 percent.

To that end, Majd Alwan, SVP of Technology, LeadingAge, and executive
director at LeadingAge CAST believes that, “There is a disconnect for
many providers on the significant role that technology can play in
addressing the industry’s biggest challenges. As the demographic shift
in the senior population unfolds, technology becomes necessary to drive
efficiencies that leading senior care providers will require. Strategic
IT planning is an essential differentiator for providers today, and we
are encouraging LeadingAge members to not only invest in the technology
itself, but also consider the strategic partnerships that will help gain
and sustain market momentum.”

Additionally, other survey findings included: 95.7 percent of assisted
living respondents believe referrals into their communities come from
family or friends, and 63.8 percent shared that referrals through
friends is the reason residents moved into their communities. With
referrals being a large driver for new business, it’s important for
providers to focus on ways to remain competitive, and an integrated
technology platform is key in making this possible. Click here
for an infographic highlighting the key survey findings.

To hear more about the results of the survey and how to maintain a
competitive advantage, check out this video
between Dave Wessinger and Majd Alwan. A critical
component of the findings points to the importance of a provider’s
ability to manage and promote their reputation. For a tip sheet on how
your organization can manage its reputation, click here.

If you’re attending this year’s LeadingAge conference, join Bill
McQuaide, chief product officer for PointClickCare and judge at this
year’s HackFest – Engage with Age, an event focused on technology-driven
tools aimed at improving the lives of older adults and their families.
And as always, stop by booth #1519 to meet the PointClickCare team

About PointClickCare

PointClickCare is advancing senior care by enabling long-term post-acute
care (LTPAC) providers to achieve the business results that matter –
enriching quality of life for their residents, improving financial and
operational health, and mitigating risk. Recently recognized as the 2014
#1 long-term care software vendor by KLAS Research, PointClickCare
offers a portfolio of cloud-based software and services designed from
the ground up to help providers manage the complex requirements of
senior care. With a suite of fully integrated applications powered by an
interoperable, mobile friendly, and regulatory compliant electronic
health record and revenue cycle management platform, PointClickCare
helps our customers connect and collaborate within their care network,
achieve and demonstrate higher quality outcomes, optimize financial
performance, and simplify their regulatory burden. Over 11,000 skilled
nursing facilities, senior living communities and home health agencies
use PointClickCare today, making it the North American healthcare IT
market leader for the senior care industry. For more information on
PointClickCare’s ONC certified software solutions, please visit


Davida Dinerman, 781-684-6584