Teriyaki Madness Brings On Mature Operations Team to Support Young Brand

Fast-Casual Asian Food Concept Implements Network of Highly Skilled
Team Members to Support Organic Growth

DENVER–(BUSINESS WIRE)–In an effort to support organic growth through its current strong
franchisee base, Teriyaki
Madness
, a Denver-based Asian food concept, has recruited a network
of highly skilled operations support staff. The new team, which boasts
extensive franchising experience, has been put in place to coach owners
through the company’s launch process, a robust and holistic approach to
training and supporting new franchisees, as well as supporting mature
owners in similar ways.

Teriyaki Madness has experienced double-digit same store sales increases
for six of the last seven years through supporting organic system
growth. The new, focused team will help continue this trend by
supporting the healthy and growing franchise base already in place, of
which 49 percent is comprised by multi-unit owners and owners looking to
open additional units in 2016.

“This is by far the most experienced group of people I’ve ever worked
with, and by capitalizing on each of their individual strengths,
Teriyaki Madness continues to offer unprecedented franchisee support
that you just can’t find anywhere else in the industry,” said Michael
Haith, Chief Executive Officer of Teriyaki Madness. “Although we are a
relatively young brand, our mature systems and executive staff ensures
that our franchisees see a rapid return on investment and encourages
them to continue to grow with our brand.”

The new operations team places an emphasis on strong pre and
post-opening support, and with six new Teriyaki Madness locations
already opening in Q1 of 2016, the team has their work cut out for them.
During an owner’s launch program, they will interact with every facet of
the home office support team, from real estate and construction to
training and marketing. In addition to on-site operations training that
occurs prior to opening, the operations team will re-visit the new
location within the first 30 days to ensure that the franchisee is fully
equipped with all of the tools and guidance they need to be successful,
followed by quarterly business reviews to discuss goals and daily
operations for the location. The program is completely personalized and
guarantees that each franchisee receives the individual attention they
need.

“The Teriyaki Madness corporate support team is extremely knowledgeable
and well-versed in the fast casual dining industry, and they provided me
with the highest quality training and operational direction I needed to
get my business off the ground,” said Kevin Gordon, owner of Teriyaki
Madness of Indianapolis. “From the initial business review to the
continuous check-in process, I was given encouraging and positive
feedback on how to go above and beyond to be successful in my community.”

Led by Executive Vice President of Teriyaki Madness, Erin Hicks, the new
Teriyaki Madness operations support team will consist of:

  • Rusty Schaffer, Director of Supply Chain: Prior to joining
    Teriyaki Madness, Schaffer built his career working with companies
    like Sysco, Einstein Bros. Bagels, and Noodles & Company. As part of
    the team Schaffer has been tasked with a critical responsibility in
    the growth of Teriyaki Madness: streamlining national distribution
    channels. With the growth happening across the U.S., Schaffer will
    help achieve cost effectiveness on supplies and will make the
    distribution process as efficient as possible. Schaffer is also
    instrumental in overseeing Teriyaki Madness’ vendor quality assurance
    programs.
  • Bobbi Capps, Support Manager: Capps’ experience comes from
    working as operations training support with organizations like Noodles
    & Company and Old Chicago Through the launch program, Capps supports
    the owners through one-on-one coaching pre and post opening, including
    hands on training prior to open, and business coaching during the
    revisit process. This side-by-side training helps ensure a positive
    customer experience, menu items are consistently and deliciously
    prepared and each owner is set up for success and profitability.
  • Shanlee Kasson, Corporate Training Manager: Kasson has a
    focused career experience in training support through her positions at
    both Starbucks and Champps Kitchen & Bar. She brings her expertise in
    restaurant operations to the on-site team training process conducted
    prior to opening a Teriyaki Madness for business as part of the launch
    process. This training system supports all Teriyaki Madness owners and
    helps ensure a consistent Teriyaki Madness food and service experience
    is delivered to every customer.
  • Eric Richardson, Construction Manager: Richardson brings a
    wealth of experience garnered as Construction Manager at Maui Wowi to
    assist in the process of finding ways to accelerate the construction
    timeline and is helping all franchisees that join Teriyaki Madness
    reduce construction cost where possible and facilitate brand
    consistency of all locations.
  • Tyler Antikainen, Communications Manager: After excelling in
    multiple student government communication positions at Metropolitan
    State University of Denver, Antikainen brings extensive contemporary
    experience to the task of developing the multiple channels of company
    communications. Antikainen is responsible for managing and developing
    new and existing internal communication processes. Moving forward, he
    will create content and develop new channels for delivering messages
    to every level of Teriyaki Madness.

Teriyaki Madness appeals to customers seeking an alternative to
traditional fast-casual opportunities such as pizza, burgers and subs.
With made-to-order entrees featuring homemade sauces, fresh vegetables
and natural ingredients, this fresh Asian grill serves healthier,
heartier, customized meals in seven minutes that leave guests fully
satisfied. For more information on Teriyaki Madness, visit www.TeriyakiMadness.com.
For more information regarding the restaurant ownership opportunity,
visit: www.franchise.teriyakimadness.com.

About Teriyaki Madness

Teriyaki Madness, a fast-casual, Asian restaurant concept featuring a
Seattle Teriyaki menu was founded in 2003 and began franchising the
brand in 2005. Teriyaki Madness is committed to unconditionally
satisfying guests by offering delicious, made-to-order Teriyaki dishes
prepared with all natural, fresh ingredients that are served quickly, at
a reasonable price in a fun and relaxed atmosphere. The “Fresh,
Fulfilling, and Fits your Life” concept was recently recognized by QSR
Magazine as one of the Best Franchise Deals for 2014 and 2015, as well
as the Franchise Business Review for their Top 50 Franchise Satisfaction
award for 2015 and 2016 . The brand is dedicated to “Spreading the
Madness” so that everyone can experience the best teriyaki on earth.

Contacts

Fishman Public Relations
Alissa Stevens, 847-945-1300
astevens@fishmanpr.com

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