Thompson Hine Recognized by Corporate Counsel as Innovation Leader for Fourth Year
Firm Ranked in Top 1 Percent for Innovation; Among Top
Seven Nationally
CLEVELAND–(BUSINESS WIRE)–Thompson Hine LLP announced today that it has been recognized for the
fourth consecutive year in every category for game-changing innovation
in the report BTI Brand Elite: Client Perceptions of the Best-Branded
Law Firms. BTI reviewed more than 650 firms across the country and
ranked them based on attributes that differentiate them in the eyes of
corporate counsel. Thompson Hine is positioned as one of the top
seven “Client Service Strategists” – firms innovating by making changes
others are not to improve the client experience. The firm also is among
the top innovative “Value Drivers” – those making changes in process or
the client experience to add value, and one of the leading firms
considered “Movers & Shakers” – firms delivering new and valuable
services that others are not. Thompson Hine is one of only 29 firms
nationwide recognized in all innovation categories.
“Thompson Hine again earns its top spot in Innovation in Client Service
by changing its service delivery to align itself with its clients’ goals
and priorities,” said Michael B. Rynowecer, president of the BTI
Consulting Group. “Clients report a fundamental change in the way
Thompson Hine delivers services using tools like budgeting
methodologies, workflow mapping, and value-based pricing. Corporate
counsel recognize this and report the firm is embracing approaches
playing directly into corporate counsel goals.”
Thompson Hine receives this recognition at a time when clients are
seeking significant changes in how legal services are rendered. The firm
has responded by making noteworthy modifications to its service delivery
model through its innovative SmartPaTH® initiative, adding
experienced personnel, proprietary software and infrastructure that
enable the firm to offer efficient and managed processes, value-based
pricing and flexible staffing.
“We have made significant investments in legal project management,
process improvement and value-based billing, among other elements of our
service delivery. We have added sophisticated talent to train our
lawyers and help them embrace these measures and created proprietary
software that allows us to develop credible estimates and then manage
and monitor projects according to those estimates. It is rewarding to be
acknowledged by clients as an innovator,” said Deborah Z. Read, the
firm’s managing partner. “We are committed to aligning further our
service delivery with clients’ needs for efficiency, predictability and
adherence to budget. Our goal is to exceed our clients’ expectations for
service delivery, and we appreciate being recognized as one of the top
innovators in the country for implementing changes to improve the client
experience.”
This is the most recent BTI client service recognition Thompson Hine has
received. In December the BTI Client Service 30 ranked the firm
15th in the nation for overall client service, marking the firm’s ninth
consecutive year on the list. Among other top rankings in subcategories,
the firm scored in the top four nationwide for “Client Focus.” BTI also
has hailed Thompson Hine as a top U.S. law firm for client service
excellence for 14 consecutive years in its annual BTI Client Service
A-Team: Survey of Law Firm Client Service Performance.
In addition, Thompson Hine recently was ranked first in the category
“Most innovative North American law firms 2015: New working models” by The
Financial Times for its innovation in developing the SmartPaTH
service delivery model. Read was also recognized in the report as one of
the nation’s top 10 “Innovative Lawyers.”
BTI’s analysis measures top-of-mind recognition of nearly 425 law firms
based on unbiased, direct feedback from nearly 650 individual interviews
with in-house counsel at the world’s largest organizations. BTI probes
clients about law firms they associate with nine distinct
characteristics that drive their consideration, selection and hiring of
firms during the course of one-on-one, in-depth interviews.
About Thompson Hine LLP. Thompson Hine LLP, a full-service
business law firm with approximately 400 lawyers in 7 offices is ranked
number 1 in the category “Most innovative North American law firms 2015:
New working models” by The Financial Times. The firm also is one
of the top 4 U.S. firms for Client Focus and among the top 15 firms for
Client Service Excellence in an independent survey of more than 300
in-house counsel. For 4 straight years, Thompson Hine has distinguished
itself in all areas of Service Delivery Innovation and is one of only 7
firms noted in the BTI Brand Elite for “making changes to improve
the client experience.” The firm’s commitment to innovation is embodied
in Thompson Hine SmartPaTH® – a smarter way to work –
predictable, efficient and aligned with client goals. Key components of
SmartPaTH include Legal Project Management, Value-Based Pricing,
Flexible Staffing and Process Efficiency. For more information, please
visit ThompsonHine.com
and ThompsonHine.com/about/SmartPaTH.
Contacts
Thompson Hine LLP
Sheila Turner, 202-263-4132
Sheila.Turner@ThompsonHine.com
