Time Warner Cable Customers Can Soon Get a ‘Glympse’ of Their Technician’s Live Location for Service Appointment
Enhanced TWC TechTracker™ Tool
Incorporates Glympse’s Location Sharing Technology and Real-Time Details
NEW YORK–(BUSINESS WIRE)–Time Warner Cable Inc. (TWC) customers can see the real-time location of
their technician on an interactive map enhancement coming soon to the
company’s TWC TechTracker tool. In a partnership with Glympse, the
leader in temporary, dynamic location services, customers will be able
to track the technician’s exact location while en route to their service
appointment. TWC is piloting the new feature in Southern California and
will launch it across all TWC areas by end of May.
“We continue to give our customers simple ways to easily manage service
appointments on their own time and in their own way,” said John Keib,
TWC’s EVP and Chief Operating Officer, Residential Services. “Utilizing
Glympse’s location sharing technology significantly enhances the
in-home customer service experience and reinforces our commitment to
on-time appointment arrivals. By providing real-time updates, it allows
customers to conveniently plan for their appointments and eliminate any
wonder about when the technician will arrive.”
“In today’s on-demand economy, people expect a new level of engagement
from service providers, whether it’s waiting for their service
technician or package delivery,” said Bryan Trussel, co-founder and CEO
of Glympse. “Together with TWC, we have set the bar on what we believe
customers should expect for appointments. With our robust location
sharing technology, we enable companies to strengthen connections with
their customers and create better experiences, on any device.”
With the enhanced TechTracker tool featuring Glympse technology,
customers will receive a unique web link, valid only for their service
appointment, and sent via the customer’s notification preference of text
or email. Once the technician is en route, the customer will see the
technician’s real-time location on a live map, the route, estimated time
of arrival, and the technician’s first name, photo and identification
number. The unique web link expires once the technician arrives at the
appointment location.
TechTracker launched in October 2015 and features an automated
notification process that includes pre-appointment reminders and the
ability to make changes to appointments via notifications received.
Customers can reschedule or cancel the appointment at each notification
point.
For more information about TWC TechTracker, visit www.twc.com/service.
For more information about Glympse, visit www.glympse.com.
About Time Warner Cable
Time Warner Cable Inc. (NYSE:TWC) is among the largest providers of
video, high-speed data and voice services in the United States,
connecting 16 million customers to entertainment, information and each
other. Time Warner Cable Business Class offers data, video and voice
services to businesses of all sizes, cell tower backhaul services to
wireless carriers and enterprise-class, cloud-enabled hosting, managed
applications and services. Time Warner Cable Media, the advertising
sales arm of Time Warner Cable, offers national, regional and local
companies innovative advertising solutions. More information about the
services of Time Warner Cable is available at www.twc.com,
www.twcbc.com
and www.twcmedia.com.
About Glympse
GlympseTM is the pioneer in real-time temporary location
sharing technology. With intuitive customer experiences and a robust
platform, the company easily integrates location into a wide variety of
consumer and business scenarios. From Enterprise to IoT, Glympse
continues to be the standard in location sharing. Glympse has partnered
with many top-tier companies, including Amazon Echo, Blackberry,
BMW/MINI, Comcast, Ford, Garmin, GM, Gogo Inflight, Google, Jaguar/Land
Rover, Mercedes, Samsung, Verizon, Vodafone, and Volvo which have
integrated the Glympse brand and enterprise platform into their own
products and applications. The company is backed by Menlo
Ventures, Ignition Partners, Verizon Ventures, Naya Ventures and UMC
Capital.
Contacts
Media:
Time Warner Cable
Judy Barbao, (614) 481-5389
Judy.Barbao@twcable.com
or
Shelley
Loo, (212) 364-8293
Shelley.Loo@twcable.com
or
Glympse
Mel
Bolton, (510) 847-8781
mel@glympse.com
