TRI Pointe Homes Northern California Honored with Fourteen 2017 Eliant Homebuyers’ Choice Awards

Builder receives No.1 ranking from surveyed homebuyers for First Year
Customer Service Experience for second consecutive year

SAN RAMON, Calif.–(BUSINESS WIRE)–TRI Pointe Homes’ Northern California Division took home an impressive
fourteen national awards for customer satisfaction at the 21st
annual Eliant Homebuyers’ Choice Awards competition held last week in
Southern California. TRI Pointe Homes Northern California won 1st place
nationally for First Year Customer Service Experience and honored Matt
Sbragia with the Sales Representative of the Year Award.


The winning builders were chosen based on the results of more than
106,000 surveys, which were administered to all recent home owners from
more than 156 major homebuilders across the U.S. The Eliant awards are
presented annually by Eliant, a customer experience
management company that has been surveying buyers of new homes for more
than 33 years. TRI Pointe Homes Northern California’s fourteen awards
include:

  1. 1st Place First Year Customer Service Experience Award
  2. 1st Place Matt Sbragia Sales Representative of the Year
    Award
  3. 2nd Place Construction Experience Award
  4. 2nd Place First Year Quality Award
  5. 3rd Place Todd Spofford Customer Service Representative of
    the Year Award
  6. Honorable Mention Purchase Experience Award
  7. Honorable Mention Percentage of Sales from Referrals Award
  8. Top Ten Design Experience Award
  9. Top Ten Jobsite Cleanliness Award
  10. Top Ten Warranty Service Repairs Completed Right the First Time Award
  11. Top Fifteen Mike Hamilton Construction Representative of the Year Award
  12. Top Fifteen Dennis Weaver Construction Representative of the Year Award
  13. Top Fifteen Jeff Williams Construction Representative of the Year Award
  14. Top Fifteen Don Johnston Customer Service Representative of the Year
    Award

“As we recently closed our 1000th home as a division last
month, these Eliant awards publicly recognize what an amazing team we
have here in NorCal that has truly bought into making the customer
experience a great one,” said Jeff Frankel, division president, TRI
Pointe Homes Northern California. “Each team member plays an important
role in the entire buying process, from the construction of our homes to
the final sale to move-in from our delighted buyers, and I am thankful
to every team member for their dedication to the cause.”

About TRI Pointe Homes Northern California

Based in San Ramon, California, TRI Pointe Homes Northern California
designs, constructs, and sells single-family homes and condominiums.
Founded on more than a century of combined real estate industry
experience, the company focuses on building quality master-planned and
urban infill communities throughout Northern California. Dedicated to
insightful design and superior craftsmanship, the company is setting a
new standard in homebuilding and customer experience. The company was
honored at the 2016 BIA Excellence in Homebuilding Awards as well as
with numerous national Eliant Homebuyers’ Choice Awards for best
purchase and ownership experiences. They earned four of these awards in
2016 and fourteen in 2017. TRI Pointe Homes was also recognized as 2016
Builder of the Year by Builder and Developer magazine. TRI Pointe
Homes is a member of TRI Pointe Group (NYSE: TPH), a family of premium
regional homebuilders. For more information about TRI Pointe Homes
Northern California, please visit www.TriPointeHomes.com/Northern-California.

Contacts

NewGround PR & Marketing
Katy Biggerstaff, 562-761-6338
kbiggerstaff@newgroundco.com