One out of four patients give their physicians sub-par ratings
LYNDHURST, N.J.–(BUSINESS WIRE)–While a healthy lifestyle and one’s wellbeing go hand in hand, only 50
percent of patients report having important wellness conversations with
their doctors about smoking, weight control or nutrition.
At a time when increasing obesity and diabetes rates grab headlines,
primary care doctors have a huge opportunity to help patients manage
their lifestyle choices to ward off future disease. But according to a
Vitals Index survey, half of patients don’t discuss these issues with
their doctors – even though nearly 60 percent would like support in
Part of the problem may be that the average doctor visit lasts a mere
8-12 minutes, compared to over 20 minutes back in 1993. In fact, today
it’s not uncommon for physicians to see over 40 patients per day.
Abbreviated appointments don’t leave time for doctors to advise their
patients on how to live healthier, and they don’t foster meaningful
conversation either. According to the study, almost 30 percent of people
feel their doctor doesn’t listen willingly during the appointment. And
while 4 out of 5 doctors now use electronic medical records during
patient consultations, over 40 percent of patients feel the technology
is just another distraction during their brief encounter.
Given the poor communication between doctors and patients, it isn’t
surprising that 56 percent of survey respondents said they’ve been
misdiagnosed at some point.
“There’s a temptation for doctors to overload their schedules in this
volume-based system,” said Mitch Rothschild, Founder and Chairman of
Vitals. “There’s obviously a need for quality measures that consumers
can use to find doctors that practice with thoroughness, resulting in
People consider listening an important measure of quality. Yet, few
quality measures have been developed with patient input resulting in
measures that are meaningless to patients choosing care. That’s why
patient feedback scores as one of the most important quality indicators.
Vitals has more than 6 million health care ratings and reviews – more
than any other website.
“Reviews open a window into outcomes – the ultimate measure in health
care – in an important and accessible way to patients,” explains
Vitals’ latest white paper, The State of Quality & Value Measures,
describes the limitations of current quality and value measures and
outlines opportunities to improve them. It also lists sources consumers
can use to find provider quality and value measures online. The State of
Quality & Value Measures report can be accessed on the Vitals website.
Vitals empowers everyone to shop for their health care like an expert.
We bring together cost and quality transparency along with innovative
consumer engagement programs to help people select high-quality,
lower-cost care. Vitals leads the market with incentive and engagement
programs that pay people to shop. Our solutions achieve measurable and
sustainable savings for consumers, employers and health plans. Vitals
helps more than 120 million people each year access better, more
Rosie Mattio, 917-583-6349