Company helps individuals and businesses save time and money by
maneuvering through the labyrinthine healthcare system, optimizing and
streamlining the patient/provider experience, problem-solving, and
resolving hard-to-decode billing errors.
SAN DIEGO–(BUSINESS WIRE)–Viveesa, a new, private healthcare advocacy firm that proactively guides
clients through the maze of the healthcare system from pre-appointment
to scrutinizing the final bill, now helps those in the greater San Diego
area safeguard their time and money and avoid stress.
Private patient advocates are independent specialists who act on behalf
of their client’s interests in the complex, ever-changing, and
often-confusing realm of healthcare, where the difference between
receiving care “in network” and unknowingly going “out of network” can
cost an out-of-pocket bundle.
“If you are a patient, the added stress of insurance claims and hospital
bills can be crippling to your recovery,” says Samantha Ready, president
and cofounder, Viveesa. “If you are a caregiver, your loved ones need
you by their side, not bogged down in paperwork. With a Viveesa advocate
in your corner, you can focus all your energy where it needs to
be—getting back to being you.”
For individuals, Viveesa’s advocates can serve as the point-person for
communicating with providers before the first visit takes place and
until care is concluded. Upon request, they even accompany patients to
medical visits. Clients may be the patients themselves, or concerned
family members who have been given permission to oversee their care. The
menu of services includes handling administrative medical paperwork,
setting up appointments, coordinating care, overseeing insurance claims
and billing, medical bill review and negotiation, sourcing the latest
research and resources when needed, and interfacing with family members
and care givers.
Viveesa advocates help clients find health care providers, including
traditional, integrative, holistic, and mental health professionals.
They champion patient’s rights, welfare, and privacy throughout the
process, bolstering the patient/physician relationship and disputing and
rectifying unresolved issues with insurance companies and healthcare
providers. Patients who try to resolve complex medical-care issues
through their company’s human resources department may encounter
difficulties, finding instead that HR personnel do not understand the
intricacies of medical billing or insurance reimbursement.
For its business clients, Viveesa serves as a discreet bridge between an
employer and its employees. Viveesa provides access to private
healthcare advocates for an employee’s benefit, for win-win solutions to
problems such as failure to meet customer service, staffing, and/or
production goals—spurred by an employee’s medical presenteeism (when an
employee’s job performance suffers due to physical illness/injuries or
mental health issues) or excessive absenteeism. It has been demonstrated
that private healthcare advocates can help employers minimize and even
prevent employee’s unscheduled and prolonged absences, making their
enterprise more productive, profitable, and competitive.
Viveesa is a private healthcare advocacy firm that helps individuals and
businesses save time and money by maneuvering through the labyrinthine
healthcare system, optimizing and streamlining the patient/provider
experience, problem-solving, and resolving hard-to-decode billing
errors. For more information, visit www.viveesa.com,
and follow Viveesa on Facebook and Twitter.
Mascarenas, CEO and co-founder
Ready, president and co-founder