Wells Fargo Mobilizes to Help Louisiana Customers Impacted by Floods

07 Sep 2016, 00:00 AM EDT

Wells Fargo Mobile Response Unit team to station in Denham Springs,
LA to provide mortgage assistance, insurance claim check processing, and
repair and recovery tips

BATON ROUGE, La.–(BUSINESS WIRE)–Wells
Fargo & Company (NYSE: WFC) today announced the company will
deploy its Mobile Response Unit to provide housing
recovery assistance to Baton Rouge-area customers impacted by the
recent flooding disaster.

The Wells Fargo Mobile Response Unit is located at 1020 South Range Ave.
in Denham Springs, LA. Customers can receive in-person assistance from 9
a.m. – 7 p.m. weekdays and 9 a.m. – 2 p.m. on Saturday through September
16. Wells Fargo mortgage customers can also receive disaster assistance
services at the company’s mortgage offices located in Baton Rouge and
Lafayette.

“Our thoughts are with the communities impacted by the flooding in
Louisiana and Mississippi,” said Hugh Rowden, Wells Fargo’s Government
and Community Relations Director in the Southeast region. “We care and
are concerned about our customers living in these communities, and our
Mobile Response Unit is another way we can help them recover as quickly
as possible.”

Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial
“office on wheels” designed to bring valuable information after a
disaster directly to Wells Fargo customers. The Mobile Response Unit has
private offices and is equipped with computers, cellular data feed with
satellite backup and is powered by self-contained generators.
Specialized team members on board are prepared to provide in-person
mortgage assistance, insurance claim check processing, and tips to start
the repair and recovery process in the event the customer was impacted
by the flood.

Wells Fargo Home Mortgage customers faced with payment challenges will
also have the opportunity to meet face-to-face with the company’s
disaster assistance specialists to explore available options. Last year,
Wells Fargo deployed its Mobile Response Unit to Houston after floods
damaged thousands of homes in Texas.

Wells Fargo’s deployment of its Mobile Response Unit to the Baton
Rouge-area follows the company making a $50,000
donation to support relief and recovery efforts by the American Red
Cross-Louisiana Region.

Mortgage customer assistance

Wells Fargo Home Mortgage customers in Louisiana who were affected by
the floods should contact Wells Fargo Disaster Assistance Team at 888-818-9147
as soon as they can to discuss payment arrangements or for assistance
with property insurance loss claims. The team is available Monday
through Friday from 6 a.m. to 10 p.m., and Saturday from 8 a.m. to 2
p.m. CST to help, offer guidance and information about loans and
assistance programs.

All other customers impacted by the floods who need assistance can
contact Wells Fargo 24 hours a day, seven days a week at 1-800-TO-WELLS (1-800-869-3557).
Visit Wells Fargo’s Get
Help with Disaster Recovery web page for additional details.

About Wells Fargo (Twitter @WellsFargo)

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based
financial services company with $1.9 trillion in assets. Founded in 1852
and headquartered in San Francisco, Wells Fargo provides banking,
insurance, investments, mortgage, and consumer and commercial finance
through more than 8,600 locations, 13,000 ATMs, the internet
(wellsfargo.com) and mobile banking, and has offices in 36 countries and
territories to support customers who conduct business in the global
economy. With approximately 268,000 team members, Wells Fargo serves one
in three households in the United States. Wells Fargo & Company was
ranked No. 27 on Fortune’s 2016 rankings of America’s largest
corporations. Wells Fargo’s vision is to satisfy our customers’
financial needs and help them succeed financially. Wells Fargo
perspectives are also available at Wells
Fargo Blogs and Wells
Fargo Stories.