Western Union Creates Innovative, Award-Winning Learning and Development Program with Cornerstone OnDemand

SANTA MONICA, Calif.–(BUSINESS WIRE)–#HCMCornerstone
OnDemand
(NASDAQ:CSOD), a global leader in cloud-based human capital
management software, today announced that Western Union, a worldwide
leader in payment services, is using Cornerstone’s software to enable
employee self-development and engagement, as well as to focus on
data-driven talent initiatives. With Cornerstone, Western Union has
built an award-winning and dynamic learning and development program that
not only links directly to business outcomes, but also has created
efficiencies and trimmed costs.


Western Union’s rich history in American business dates back to 1851,
when it was founded as a telegraph company with a focus on connecting
people. From enabling fast coast-to-coast communication via the
transcontinental telegraph line and being the first stock traded on the
New York Stock Exchange, to introducing the first consumer charge card
and inventing the money transfer, Western Union truly embodies American
innovation and ingenuity.

Completing an average of 31 transactions every second, Western Union has
continued to grow and evolve. However, prior to Cornerstone, its
learning and development strategy and talent management processes
weren’t evolving at the same pace. The company wasn’t measuring results
from its learning and development programs, there was no direct link
between talent initiatives and business objectives, and the training
experience was not consistent across departments and geographic regions.
In 2012, Western Union signed on with Cornerstone to utilize its unified
talent management platform, including Cornerstone’s solutions for learning
and development
, workplace
collaboration
, performance
management
and succession
planning
. This has allowed Western Union to:

  • Create a consistent employee experience across 59 countries. Prior
    to Cornerstone, Western Union relied on two different learning
    management systems, which wasn’t optimal. Today, all 10,000
    employees can access the same content from anywhere in the world, at
    any time. By utilizing one unified platform, Western Union has not
    only reduced costs, but it has also improved the learner experience
    and can now effectively measure the success of its programs, identify
    and address skills gaps, and instantly assess the capabilities of its
    workforce.
  • Increase engagement and career mobility with a dynamic and blended
    approach to learning and development.
    With Cornerstone, Western
    Union has created a self-directed learning system with modern,
    relevant training that includes gamification, as well as video,
    social, online and micro-learning content, to meet the needs of
    today’s employees. Cornerstone’s suite of products has enabled Western
    Union employees to drive their own professional development and has
    encouraged career mobility throughout the organization.
  • Make data-driven talent decisions that link back to business
    objectives.
    Previously, Western Union’s dual learning systems made
    it difficult to evaluate and report on the effectiveness of its talent
    initiatives. With accurate and real-time reporting, Western Union can
    now easily make important course corrections, invest more in programs
    that drive business results and strategically plan for the future.

Comments on the News

“The entire landscape of workplace learning and employee engagement is
always shifting, so it was important to us to find a software partner
that was equally as innovative, technologically forward and committed to
supporting our evolving talent initiatives. We’re lucky to have found
that partner in Cornerstone, a company that is continuously evolving
based on where the future of work is headed and on the needs of its
clients and today’s workforce,” said Joshua Craver, vice president of
talent management for Western Union.

“Western Union is not only a company with deep roots in American
history, but also is a company with many remarkable achievements that
have made history. At the core of this success is its people,” said
Kirsten Helvey, chief operating officer for Cornerstone OnDemand. “We’re
incredibly proud to support Western Union’s talent management efforts in
offering its people the most innovative learning and professional
development opportunities and helping employees realize their potential.”

Additional Details

About Western Union

The Western Union Company (NYSE: WU) is a leader in global payment
services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western
Union Business Solutions branded payment services, Western
Union provides consumers and businesses with fast, reliable and
convenient ways to send and receive money around the world, to send
payments and to purchase money orders. As of June 30, 2016, the Western
Union, Vigo and Orlandi Valuta branded services were offered through a
combined network of over 500,000 agent locations in 200 countries and
territories and over 100,000 ATMs and kiosks, and included the
capability to send money to billions of accounts. In 2015, The Western
Union Company completed 262 million consumer-to-consumer transactions
worldwide, moving $82 billion of principal between consumers, and 508
million business payments. For more information, visit www.westernunion.com.

About Cornerstone OnDemand

Cornerstone OnDemand (NASDAQ: CSOD) is a global leader in cloud-based
human capital management software. The company’s solutions help
organizations realize the potential of the modern workforce. From
recruitment, onboarding, training and collaboration, to performance
management, compensation, succession planning, people administration and
analytics, Cornerstone is designed to enable a lifetime of learning and
development that is fundamental to the growth of employees and
organizations.

Based in Santa Monica, California, the company’s solutions are used by
more than 2,800 clients worldwide, spanning nearly 28 million users
across 191 countries and 42 languages. To learn more about Cornerstone,
visit us on TwitterFacebook and
our blogwww.cornerstoneondemand.com.

Cornerstone® and Cornerstone OnDemand® are registered trademarks of
Cornerstone OnDemand Inc.

Contacts

Cornerstone OnDemand
Kristy Gonzalez, +1 (310) 382-9563
kgonzalez@csod.com