SAN BRUNO, Calif.–(BUSINESS WIRE)–#customerengagement–Moxie Software, Inc., a leading provider of eCommerce customer
engagement solutions, today announced that commercial property
catastrophe insurance underwriter ICAT has deployed Moxie’s Live Chat
digital engagement solution to simplify the online quote process for
ICAT’s broker partners.
Moxie’s Live Chat technology enables customers to engage with ICAT in
real time, eliminating pain points and increasing conversion rates. The
solution allows ICAT underwriters to detect where and how in the process
its brokers need assistance, and to provide immediate, hands-on support.
“Our customers told us that when they are quoting small commercial
accounts they want an online experience similar to large retail websites
where they can receive immediate attention to win the business and move
on to the next account,” said Michael Ferber, Chief Information Officer
for ICAT. “Live chat enables ICAT to be responsive, in-real-time, and
provide fast, convenient, and relevant support to our brokers as they
navigate the process.”
Nikhil Govindaraj, SVP, Products, for Moxie, said that live chat has
fast become the preferred method of communication between businesses and
customers, surpassing traditional methods such as the telephone, which
force an interruption in the customer journey.
“Empowering businesses to provide a leading-edge digital commerce
experience for their customers has been at the forefront of Moxie’s
mission from the beginning,” said Govindaraj. “We are thrilled to have
the opportunity to simplify the online quote process for ICAT’s
customers, and to continue to provide innovative solutions to businesses
across different industries.”
ICAT was founded in 1998 with the goal of helping homeowners and
business owners in hurricane and earthquake prone regions of the United
States recover from natural disasters. Business is produced in
partnership with select retail agents and wholesale brokers. ICAT is an
underwriter at Lloyd’s of London through ICAT Syndicate 4242, rated “A”
(Excellent) by A.M. Best Company and “A+” (Strong) by Standard & Poor’s.
The ICAT Syndicate 4242 has been a top performer in the Lloyd’s market
over its nine years of underwriting at Lloyd’s. The company also
underwrites on behalf of other U.S. based insurance companies and other
syndicates at Lloyd’s of London. Boulder Claims, a subsidiary of ICAT,
has successfully managed more than 22,000 catastrophe claims since its
founding in 2005, including those from Hurricanes Charley, Frances,
Katrina, Dolly, Ike, Isaac and Sandy. For more information, visit www.icat.com.
Moxie is changing the way ecommerce is done. Moxie anticipates what
customers want, connecting and engaging with them through the entire
digital journey, across devices. With Moxie’s customer engagement
solutions, companies have the ability to deliver the right information,
via the right channel (chat, email, knowledge or Web self-service), at
the right time. More than 600 of the world’s leading brands in financial
services, healthcare, high-tech, retail, travel and hospitality rely on
Moxie to build loyalty and drive customer conversion and revenue. To
learn more, please visit www.gomoxie.com.
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trademarks of Moxie Software, Inc. All other company and product names
mentioned are used only for identification purposes and may be
trademarks or registered trademarks of their respective companies.