Three Thompson Hine Partners Named BTI Client Service All-Stars

CLEVELAND–(BUSINESS WIRE)–Thompson Hine LLP is pleased to announce that three of its partners have
been named to the 2016 list of BTI Client Service All-Stars, bringing to
20 the total number of the firm’s lawyers who have been named All-Stars,
with four recognized for multiple years. Those named to this year’s list

  • James
    B. Aronoff
    , a partner in the Real Estate practice in
    Cleveland. This is Aronoff’s third time being named a BTI All-Star.
  • David
    A. Neuhardt
    , a partner in the Corporate Transactions &
    Securities practice in Dayton.
  • J.
    Shane Starkey
    , a partner in the Employee Benefits & Executive
    Compensation practice in Cincinnati and partner-in-charge of the
    Cincinnati office.

BTI surveyed over 300 corporate counsel at the world’s leading
companies, probing all aspects of client relationships, including
innovative thought leadership, exceptional understanding of the client’s
business, legal skills, outsized value, efficiency, cost-effectiveness,
client focus and outstanding results. These partners were acclaimed for
their unsurpassed client service, responsiveness, efficiency and
accessibility. Client Service All-Stars are identified solely through
unprompted client feedback and recognized as delivering the absolute
best client service.

“Congratulations to our partners on this well-deserved recognition of
their innovation in client service and commitment to excellence,” said
Deborah Z. Read, Thompson Hine’s managing partner. “These lawyers
exemplify our firm’s alignment of our service delivery with our clients’
business goals to ensure a more predictable, transparent and
value-driven client experience. Our SmartPaTH® program
achieves this by seamlessly combining legal project management,
proactive use of value-based pricing, process efficiency and flexible
staffing into a comprehensive service model.”

This is the most recent BTI client service recognition Thompson Hine has
received. In December the BTI Client Service 30 ranked the firm
15th in the nation for overall client service, marking the firm’s ninth
consecutive year on the list. Among other top rankings in subcategories,
the firm scored in the top four nationwide for “Client Focus.” In
addition, for three straight years, the firm has ranked in all four
Service Delivery Innovation categories in the BTI Brand Elite. In
2015 the firm was ranked among the top five law firms nationwide in the
category “Innovation: Client Service Strategists” – those making changes
other firms are not to improve the client experience. Thompson Hine was
one of only 26 firms nationwide recognized in all innovation categories.

In addition, Thompson Hine recently was awarded “Most innovative North
American Law Firm 2015: New working models” by The Financial Times.
The firm was recognized for its innovation in developing the SmartPaTH
service delivery model.

About Thompson Hine LLP. Thompson Hine LLP, a full-service
business law firm with approximately 400 lawyers in 7 offices is ranked
number 1 in the category “Most innovative North American law firms 2015:
New working models” by The Financial Times. The firm also is one
of the top 4 U.S. firms for Client Focus and among the top 15 firms for
Client Service Excellence in an independent survey of more than 300
in-house counsel. For 3 straight years, Thompson Hine has distinguished
itself in all areas of Service Delivery Innovation and is one of only 5
firms noted in the BTI Brand Elite for “making changes to improve
the client experience.” The firm’s commitment to innovation is embodied
in Thompson Hine SmartPaTH® – a smarter way to work –
predictable, efficient and aligned with client goals. Key components of
SmartPaTH include Legal Project Management, Value-Based Pricing,
Flexible Staffing and Process Efficiency. For more information, please


Thompson Hine LLP
Sheila Turner, 202-263-4132