Tension Relief Needed this Holiday Season: One-Third of Travelers Reveal Yelling at a Stranger During Previous Trip

Study Finds Nearly One-Quarter Cancelled Trip to Avoid Stress; Three
in Five Say Bad Service Worse than Cutting Vacation a Day Short

MCLEAN, Va.–(BUSINESS WIRE)–With the holidays arriving, a new survey reveals what’s turning
travelers into a “Scrooge” and their stress-relieving response to make
the season merry. Conducted by Wakefield Research* on behalf of Homewood
Suites by Hilton
and Home2
Suites by Hilton
, Hilton
(NYSE:HLT) award-winning all-suite, extended-stay hotel
brands, the study reports 44 percent of respondents lost their tempers
and one-third have yelled at a stranger during past trips, and nearly
one-quarter cancelled travel all together to avoid stress.

“Homewood Suites and Home2 Suites by Hilton understand weather delays
and increased travel volume during the holidays are inescapable, which
means it’s our responsibility to provide an experience that puts
travelers at ease,” said Bill Duncan, global head, Homewood Suites and
Home2 Suites by Hilton. “Knowing flight delays, poor service and fellow
travelers are what makes people most likely to lose their tempers, our
hotel teams’ focus on being empathetic and listening to how we can
improve guests’ stay.”

While travelers didn’t shy away from admitting what made them cranky –
62 percent said other travelers are their top source of agitation –
survey results also revealed the impact of disappointing situations,
what lengths they would go to ensure a pleasant trip and how travelers’
best coped with stress.

  • 61 percent said bad service is worse than cutting a vacation a day
  • 73 percent of travelers are willing to cook every holiday meal if it
    meant travel would go smoothly
  • 61 percent of respondents listened to music to relive stress

Additionally, while the holiday season is all about spending time with
family, survey respondents demonstrated that sometimes a break for a
little R&R can be a good thing. For instance, 62 percent of respondents
noted they prefer staying in a hotel than with family, and 46 percent
purposefully spent time somewhere else instead of meeting relatives
sooner. Reflected by the survey results, hotels such as Homewood Suites
and Home2 Suites by Hilton are ideal for families as they provide the
top-rated amenities to make travelers feel most comfortable: reliable
Wi-Fi, free breakfast and spacious rooms.

Duncan added, “Homewood Suites and Home2 Suites have an award-winning
service culture, and we wanted to pinpoint how our brands can help bring
a smile to our guests and make their trip a better experience. Travelers
should be on the lookout for stress-relieving surprises from Homewood
Suites and Home2 Suites this holiday season.”

Download the corresponding infographic at www.news.homewoodsuites.com
or www.news.home2suites.com.
Learn more about Homewood Suites by Hilton at www.homewoodsuites.com
and Home2 Suites by Hilton at www.home2suites.com.

* Wakefield Research surveyed 1,000 U.S. adults who have traveled by
plane at least once in the past year. The survey was conducted between
September 17 and September 24, 2015, using an email invitation and
online survey, with an overall margin of error of three percent.

About Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company,
spanning the lodging sector from luxury and full-service hotels and
resorts to extended-stay suites and focused-service hotels. For 96
years, Hilton Worldwide has been dedicated to continuing its tradition
of providing exceptional guest experiences. The company’s portfolio of
twelve world-class global brands is comprised of more than
4,440 managed, franchised, owned and leased hotels and timeshare
properties, with more than 730,000 rooms in 97 countries and
territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels &
Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio – A Collection
by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden
Inn, Hampton by Hilton, Homewood Suites by Hilton, Home2 Suites by
Hilton and Hilton Grand Vacations. The company also manages an
award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors
members who book directly through preferred Hilton channels have access
to benefits including free standard Wi-Fi, as well as digital
amenities that are available exclusively through the industry-leading
Hilton HHonors app, where HHonors members can check-in, choose their
room, and access their room using a Digital Key. Visit news.hiltonworldwide.com
for more information and connect with Hilton Worldwide at facebook.com/hiltonworldwidetwitter.com/hiltonworldwide,

and linkedin.com/company/hilton-worldwide.


Hilton Worldwide
Jennifer Hughes, +1 901-374-6518
Hilton Worldwide
Shawn Warmstein, +1 305-444-3383